Yale Door Lock Code Not Working

Unit operates to allow access but will not automatically re lock.

Yale door lock code not working. Image courtesy of pixabay. Apply 9v battery to terminals below the keypad for backup power option. Nest and yale partnered up for a google centric smart lock with a touch keypad. Support update october 2020 our support teams are working extremely hard to help resolve issues.

Yale keypad and connected solutions for a smarter home. The mechanical key can be used to unlock the lock under these conditions. Lock does not respond door is locked and inaccessible. Unit chimes to indicate code acceptance but door will not open.

If your lock icon says offline on the nest app home screen you won t be able to use the app to lock or unlock it remotely. Keypad is on for a while then shows no reaction. This 279 smart door lock has the good looks of yale s earlier models but it isn t quite as capable. I need to understand what causes lock keypads to malfunction and how to solve this problem.

Replacing the battery once every year is recommended to ensure optimal performance. The fact that you do not have to keep keys to lock and unlock your door is the most attractive feature of modern keyless locks. Yale smart storage delivery. Yale assure lock and levers.

When an update is ongoing you will not be able to lock or unlock your door using the nest app or the keypad. To save battery power your nest yale lock only checks in with the network every few minutes so if your lock isn t responding when you use the nest app but it doesn t appear as offline wait 30 minutes and then see if it appears as offline in the app. Updates typically take a few minutes so this should not cause too much inconvenience. However we are receiving a high demand for the service and therefore if you haven t received a response on email we are really sorry we will get to your request but ask that you do not send another to chase.

The bulk of post sale complaints i receive are when yale lock keypads are not working. If it indicates that. To confirm that this is the reason your yale keyless lock is not working at the moment check your lock history in the nest app. The critical battery indicator causes the yale real living deadbolt to flash red and the lock does not operate.

Home product support smart door locks keyfree i ve forgotten or need to change my primary code i ve forgotten or need to change my primary code you will need to complete the reset procedure to take the lock back to the default setting of 123456 see the images below.