Zendesk Knowledge Base Api
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Barry june 25 2019 01 49.
Zendesk knowledge base api. And because it s always available customers and support agents can use this self service portal to find the right information. That s why a knowledge base is a crucial part of any company s customer experience strategy. I would like to use api to get data such as total views of each article total searches of search string click through rate. Zendesk does not support or guarantee the code.
Knowledge base api answered. For guides and tutorials see the develop help center. Api docs this page lists the reference documentation for zendesk apis. I know there are the built in reports in zendesk.
Jira integration api help center knowledge base and community. Zendesk also can t provide support for third party technologies such as python. Help center api general the help center api is part of the zendesk v2 api. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base an it knowledge base a support agent only knowledge base or a customer facing faq tool.
I m newbie in zendesk. Integrated seamlessly with zendesk support zendesk guide is a smart knowledge base. By the way is there any way to track total views of each article by. Any general mechanisms and conventions such as pagination and authentication work as described in the zendesk v2 api documentation and are considered implied in this text.
Please post any issue in the comments section or search for a solution online. Help center api answer bot api chat live chat and messaging.
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