Zendesk Knowledge Base Reporting

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Zendesk knowledge base reporting. No unlike other software like jira or github zendesk is not designed as a bug and issue tracker. A custom object record is an instance of a given object type. Microsoft flight simulator bugs and issues are tracked in a separate software internally. The custom objects api lets you define a new object type in zendesk then create objects from the new object type.

Live chat and messaging. Knowledge base eap dashboard in explore. Integrated seamlessly with zendesk support zendesk guide is a smart knowledge base. All brands is selected by default and includes the combined activity of the knowledge bases in all of your help centers.

Analytics and reporting. In support click the reporting icon in the sidebar then click the knowledge base tab. Explore is available in two versions which both require a support professional or enterprise plan. The eap gives you access to the zendesk guide.

Integrated customer support knowledge base and self service live chat and messaging integrated voice software our commitment to privacy at zendesk we are committed to meeting the highest standards of information security data privacy and transparency. For example if you have a vacation rental business rental property would be a custom object type and each rental property related to a renter would represented. Explore lite is included with all support. Are bugs and issues tracked in zendesk.

The articles dataset is open by default. Customers who have access to explore datasets will also gain access to the underlying knowledge base dataset. If you have multiple brands click the all brands drop down menu then select a brand if you want to see data for that brand only. Open flexible and powerful enough to build the best customer experiences.

Zendesk explore is the latest generation of reporting for zendesk products and is replacing insights. Zendesk is a ticketing and knowledge base software. Explore lite contains pre built dashboards containing best practices reports for your zendesk products. Microsoft flight simulator faq.

That s why a knowledge base is a crucial part of any company s customer experience strategy. Listing of commonly asked questions on particular topics of the business. It organizes frequently asked questions product details policies and more and empowers customers and agents with that information.