Zendesk Knowledge Base Templates

Download free custom zendesk themes and templates to drive a fantastic user experience.

Zendesk knowledge base templates. Click articles in the top menu bar then select add article. And because it s always available customers and support agents can use this self service portal to find the right information. There is no one size fits all knowledge base article template. Add new dimensions to your zendesk self service help center helpdesk call now.

The right template will depend on the specific needs of your customer audience. 5 keys to a knowledge base article template. In guide click the customize design icon in the sidebar. Us 1 415 649 8786.

However there are a few key components that separate an effective knowledge base article template from one that misses the mark. Integrated seamlessly with zendesk support zendesk guide is a smart knowledge base. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base an it knowledge base a support agent only knowledge base or a customer facing faq tool. To create a template for the knowledge capture app.

This works great when you are starting with a ticket. No one likes facing a blank page. Reordering knowledge base content within categories and sections. On guide enterprise guide managers can create additional templates for article sections and categories if your live theme has multiple templates for these template types you can change the template for an article section or category at any time.

A template also ensures your articles are consistent and users know what to expect. That s why a knowledge base is a crucial part of any company s customer experience strategy. Alternatively you can open an existing article that you want to make a template. The main use case it that they are in guide and click add article.

Think about the types of templates you plan to create and consider including the type in the title. Click the theme you want to edit to open it. A template makes it faster and easier to create content. Use the code view to edit the template.

In the templates section click the template you want to modify. Viewing a list of all unverified articles that need verification guide enterprise changing the theme template for an article section or category in your help center guide enterprise managing your saved article lists guide professional and. It organizes frequently asked questions product details policies and more and empowers customers and agents with that information. How can those same templates be used if the agent doesn t start with a ticket.

Enter a title for your template. Develop a template for your articles. Develop a template with designated sections to fill in so that authors include the right information and not extraneous information. You can add remove or reorder any the following.

To edit the page templates.