Zendesk Knowledge Base Widget

The widget automatically serves relevant knowledge base articles based on the page a customer is on reducing the number of questions for your team. It organizes frequently asked questions product details policies and more and empowers customers and agents with that information. Please enter a valid email address.

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Using Web Widget To Embed Customer Service In Your Website Zendesk Help

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Advanced Customization Of The Web Widget Zendesk Help

Zendesk Knowledge Base Widget

Providing Omnichannel Support Using Web Widget For The Support Suite Zendesk Help

Configuring Components In The Web Widget Zendesk Help

Integrated seamlessly with zendesk support zendesk guide is a smart knowledge base.

Zendesk knowledge base widget. The web widget is optimised to provide a simple user experience whether a customer is on a desktop or mobile device. Pick and choose how the widget works for you whether it s a contact form live chat or embedded self service. That s why a knowledge base is a crucial part of any company s customer experience strategy. Integrated seamlessly with zendesk support zendesk guide is a smart knowledge base.

A field for questions be there for your most engaged visitors with a contact form or live chat. Instead of forcing customers to hunt around or leave your website for help the web widget presents relevant knowledge base articles just when they need it. Take it for a risk free test drive. That s why a knowledge base is a crucial part of any company s customer experience strategy.

If help center search is enabled in the web widget you can filter metrics for article views and searches that originate from the web widget. Smart suggestions to save time. Provide live chat support knowledge base search and offline messaging all from one simple help button. The widget automatically serves relevant knowledge base articles based on the page a customer is on reducing the number of questions for your team.

You can configure your web widget to embed content from a restricted help center one that requires users to sign in for access or restricted knowledge base content a public help center with articles that are restricted to specific users. A seamless support experience. Decide how support on your website works with the web widget being able to serve any combination of a knowledge base search contact form live chat or callback request. Zendesk makes it easy to connect with customers who need help.

In the web widget you can enable components to combine knowledge base search live chat phone calls and contact forms. It organises frequently asked questions product details policies and more and empowers customers and agents with that information. When you configure the web widget to include restricted content. The end user experience depends on what options are enabled and whether agents are online.

Web widget engage with users on your website embedded support your way. For more information see analyzing help center search results professional and enterprise and analyzing help center community and knowledge base activity professional and enterprise. Web widget bring the best of zendesk right to your website.