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Respond and perform follow up activities without breaking a sweat.
Zoho desk chat. Zia processes their questions and automatically answers them based on content in your knowledge base. This makes it easier for your customers to reach out to the right agents at the right time. With zia you can stay on top of every aspect of your customer service effort. Manage your customer conversations across multiple channels such as email chat phone social media and your website.
Together zoho desk and zoho salesiq deliver a complete view of all your support interactions logged in one organized database. Zoho salesiq powers the chat channel in zoho desk. Chat widgets for each brand. Whether you are an existing or a new customer to zoho salesiq you can enable chat channel in zoho desk with just a few easy steps.
Track capture engage with your customers. Zoho salesiq s mobile apps available for ios and android notify you of new chat requests so you can immediately respond from your phone no matter where you are. In zoho desk goto setup customize personal settings preferences signatures view signature. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company.
Working together they deliver the added ability to connect chat engage and support in real time within the context of their existing support relationship. Now copy the signature chat code from the zoho salesiq settings websites live chat for emails signature chat code section. Works well with leading help desk software ticketing systems. Get your questions answered share your ideas and promote active learning.
Using a skill builder zia can also be. Free for 2 users. Customers can speak or chat with zia from your website or mobile apps. Zoho s ai powered assistant now for zoho desk.
Sign up for a free trial. This means you can customize the appearance of your chat embeds and other chat specific settings in zoho salesiq by accessing the account. Catering to more than one brand from a single help center is easy with zoho desk.
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